Return & Refund Policy

Non-Returnable and Non-Refundable Policy

At Grocer, we strive to provide our customers with the best possible shopping experience. However, due to the nature of certain products, we have a non-returnable and non-refundable policy for the following items:

Non-Returnable and Non-Refundable Products:

1. _Perishable products_: Meat, poultry, seafood, dairy products, baked goods, fruits, and vegetables.

2. _Limited-shelf-life products_: Flowers, plants, and other products with a limited shelf life.

3. _Personal care and hygiene products_: Toiletries, cosmetics, and other personal care items.

4. _Baby formula and food_: Due to safety and health concerns.

5. _Special orders and customized products_: Products that are specifically ordered or prepared for a customer.

6. _Cooked and prepared foods_: All cooked and prepared foods, including but not limited to, meals, snacks, desserts, and beverages.

Reasons for Non-Returnable and Non-Refundable Policy:

1. _Food safety and hygiene_: Perishable products, cooked and prepared foods, and personal care items cannot be resold due to food safety and hygiene concerns.

2. _Limited shelf life_: Products with limited shelf life cannot be returned or refunded due to their perishable nature.

3. _Customization and special orders_: Customized products and special orders cannot be returned or refunded due to their unique nature.

Exceptions:

In exceptional cases, we may accept returns or provide refunds for non-returnable and non-refundable products. However, this will be evaluated on a case-by-case basis and will require approval from our customer support team.

If you have any questions or concerns about our Non-Returnable and Non-Refundable Policy, please don't hesitate to contact us:

[himachalhills.info@gmail.com]

[9816801744]

[First floor, nirmal bhawan village jundla p.o shakrah Teh. & Distt. Shimla H.P]

Thank you for shopping with Grocer!