Terms & Conditions

Welcome to Grocer! These Terms and Conditions ("Terms") govern your use of our website, mobile app, and services. By using our platform, you agree to these Terms.

1. Definitions

- "We" or "us" refers to Grocer.

- "You" or "user" refers to the person using our platform.

- "Services" refers to our online grocery shopping platform and related services.

2. Use of Services

1. You agree to provide accurate and complete information when creating an account or placing an order.

2. You are responsible for maintaining the confidentiality of your account and password.

3. Orders and Payments

1. All orders are subject to availability and acceptance by us.

2. We reserve the right to cancel or modify any order without notice.

3. You agree to pay for all orders placed through our platform.

4. Pricing and Promotions

1. Prices listed on our platform are subject to change without notice.

2. We reserve the right to modify or cancel any promotions or discounts without notice.

5. Delivery

1. Delivery times and areas are subject to change without notice.

2. You agree to provide a valid delivery address and to be present to receive your order.

6. Cancellations and Refunds

1. Orders can be cancelled within [10 minutes] of placement after that cancellation charges may be applied.

2. Refunds will be processed within [5-7 business days].

7. Intellectual Property

1. All content on our platform is owned by us or our licensors.

2. You agree not to reproduce, modify, or distribute any content without our prior consent.

8. Disclaimer of Warranties

1. Our platform and services are provided "as is" and "as available."

2. We disclaim all warranties, express or implied.

9. Limitation of Liability

1. We are not liable for any damages or losses arising from your use of our platform.

2. Our liability is limited to the amount of your order.

10.Specific Additional Terms with respect to purchase of Cigarettes and Other Tobacco Products, hookah, rolling papers, and nicotine products

The user agrees and undertakes that:

He/she is at least eighteen (18) years of age or above; and

He/she lives outside the radius of hundred (100) yards from an educational institution.

User will not use the Grocer Platform to purchase “cigarettes” and other “tobacco products” as defined under the Cigarettes and Other Tobacco Products (Prohibition of Advertisement and Regulation of Trade and Commerce, Production, Supply and Distribution) Act, 2003 if he/she is below the age of 18 years and/ or lives within the radius of hundred (100) yards from an educational institution or for a person who is below the age of 18 years and/ or lives within the radius of hundred (100) yards from an educational institution.

In addition to the above, in case it is found that user has made a false declaration and/or misrepresented its age to be eligible for placing an Order under this category, Grocer also reserves a right to take an appropriate action against such user.

12. Governing Law

1. These Terms are governed by [state/country] law.

2. Any disputes arising from these Terms will be resolved through [dispute resolution process].

13. Changes to Terms

1. We reserve the right to modify these Terms at any time.

2. Changes will be effective immediately upon posting.

12. Contact Us

If you have any questions or concerns about these Terms, please contact our customer support team:

[himachalhills.info@gmail.com]

[9816801744]

[First floor, Nirmal bhawan village jundla P O shakrah teh. & Distt. Shimla H.P]

By using our platform, you acknowledge that you have read, understood, and agreed to these Terms.

Last Updated

[28/02/25]